Q:

I am really pissed off today... when I logged into my #Babychakra app,I was asked to update it so I did it but then after that I was asked to fill up my profile and if I am a new member... Still I did it but then when I saw my profile nothing much was there,neither my followers nor my activities nor the ones which I; had bookedmarked...but to my surprise the item that was on my cart is still there... my mombuddy badge is also gone... I am really hurt Ya I am a regular Babychakra follower.
...can anyone help me how can I restore my old account ?? #babychakramoms



Kavita Sahany

Hey dear our experts will help you out ..don't worry...
Khushboo Chouhan Neha Agarwal; please help ...

Khushboo Chouhan

Hey Rachana, did you log in through the same email id. Seems like you logged in through a diffrent email id

asha chaudhry

hi rachana pls relax. your issue has been reported. this happens when you were earlier signed in via email and now you signed in via mobile or vice versa. could u pls share more details?

asha chaudhry

Khushboo Chouhan thnx

Rachana

No dear as m using from my phone so I never log out

asha chaudhry

Rachana sometimes we get logged out of the app, but u need to sign in again thru the same way. For eg i'm signed in by facebook - i dont sign in mentioning my fone number.

Rachana

Yes asha chaudhry; Di after updating I signed in via mobile number ...may be earlier I had signed in via email

asha chaudhry

Rachana that explains it! Can u try signing out and signing in again via email and let us know?

Rachana Bhandari

Yes!! It did work... I was so upset..... anyways thank u everyone... love u all 😘😘

Khushboo Chouhan

Great :) glad it is back now

Get the BabyChakra app
Ask an expert or a peer mom and find nearby childcare services on the go!
Phone
Scan QR Code
to open in App
Image http://app.babychakra.com/question/39986