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Bandra West


Purchase of 9M maternity clothes from TRIOS highly not recommended... You feel cheated and taken for a ride! I purchased 2 maternity trousers from TRIOS IN BANDRA and one of them with the brand name 9 M in the first delicate machine wash became discolored and unwearable! Upon making sure the rest of the clothes were not running color and the detergent used was of good quality I personally went down to the store and explained the problem. Firstly the owner of the store placed no faith in the customer and blatantly said its not the trouser colour but the colour of some other cloth that has caused this,he did not pay any heed to my genuine complaint. I kept following up cause as I was a genuine customer and did not expect to be taken for a ride from Trios I thought of as a standard store in Bandra,but very disappointed with the irresponsible management. Like the mistrust on customer complaint was no t enough,the owner and team delayed and I had to wait and follow up for several weeks to get Trios to speak to 9M for the run in colour of a rs.1 ,000 plus new trouser. Lastly I myself had to speak to Mr. Amit from 9M who firstly confirmed that the colour run was not of some other cloth but from that trouser itself. Hence the owner of Trios was definitely wrong and just dint want to take any responsibility for shoddy sales. Second Mr. Amit from 9M came back with the most ridiculous reasoning that his Team believes I used a hard chemical on this trouser which caused the colour to change !!!!!:)) My reason to write this review is to inform expecting ladies that its best to buy from stores with good reliable after sales service and be careful when you pick up 9M branded wear next time,for example if you buy a 9M from lets say Shoppers stop or another reputed store chain they will definitely be more accountable and your money and time won't get wasted shopping experience more stress free!!



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