ill begin by sharing my expereince..so i ordered 2 cakes for my sons birthday. i went 3 days in advance selected a theme cake, customized the cake a little, made sure the person behind the counter understood everything and noted every thing in his bill book. it took almost 1 hour to make sure nothing goes wrong.. and when finally the day arrived and we actually went to pick up the cake at 4 in the evening, i just couldnt say anything, thr were 2 cakes in front of me but they were not of the same design which i had ordered, I had ordered a yellow cake with a beautiful angel with wings standing on it surrounded by butterflies, and i got a green cake with a blond mermaid lying on it surrounded by flowers and mushrooms. it was like u have ordered a beautiful gown from a designer and u r delivered a fashion street frock or something. my husband still liked the cake and everyone else did.. but the point is that, it was not what i had ordered. both the cakes had different design, they tasted ok, not very delicious.. just about ok.. when i asked the man behind the counter that this is not the cake which we had ordered and where is the other guy who took the order who noted everything in his diary, he just said he's on leave today. but this is what we have to deliver it to you and no changes can be further made. i was soooooo bloody exhausted that day preparing for the party that i had no strength to fight with them, and had to rush back home to prepare for the party again.
so im sure that i will never ever enter 7th heaven again..