My overall experience in this hospital is average. While the maternity ward is excellent - be it the nurses, or the lactation experts and obviously the doctors, I was not too happy with the coordination between the NICU unit, the billing department and general ward. There is utter confusion and mismanagement between these three units. Further, at the time I was admitted, there was no cafeteria so that attendants could have their meals. Food provided to the would-be mothers was pretty boring and repetitive at the time (May, 2015). Also the amount of milk provided to the new moms post-delivery was restricted to a mere two cups per day while lactating mothers need to drink gallons of milk to be able to feed their babies. Further, the NICU unit initially told us that we would be charged roughly INR 5 K per cot, however later on we found out that the cost of diapers, wipes, masks, caps, charges for physiotherapy (twice a day – Rs 500 each), doctors’ visits (twice a day – Rs 750 each) were also added to the cot charge which made it about 10k per day. Since we had twins, charges were 20k per day. Not happy with this arrangement at all. No idea how we would have managed had we not been insured.
Getting an appointment is pretty hassle free, however the billing part is again clumsy at times. This hospital houses a kids’ play arena at the ground floor to keep your toddlers busy. For new mothers there are feeding rooms available although they are not very spacious or well equipped. The hospital has its own lab, scan and lamaze center which are quite good. There is a package called “Nine Divine” available for moms to be which includes consultations, scans, Lamaze classes and some goodies. I found it worth the money.