It was way back in September 2019, when the news got confirmed we were shortlisting the doctor for safe delivery. We were earlier consulting a doctor, who had a small maternity home. We were the only patient when we used to visit, and we were always asked to get the test and scan done from outside. Which raised a question in mind, whether the hospital has enough facilities to manage emergencies? Even basic scans were also asked to be done from outside. That's when enquired, we decided to shortlist a hospital which has all facilities like NICU, All scans(sonography), paediatrician, dietician, physiotherapist,lactation consultant and all other facilities essential for the pregnant mother and her baby.. (Based on my research NICU is rarely required, but it is better to shortlist an hospital which has this facility, because in case of emergency you do not want to run with the newborn). I stay in Goregaon and hospitals which I shortlisted were Surya (Santacruz), Kokilaben (Andheri) and Cloud9 (Malad). It was obvious for us to go with Cloud9 as it was the nearest and is meant for Gynaecologist cases.
Delivery is a once in a lifetime journey and the 9 months are very crucial. Whenever we used to visit Cloud9, we used to see so many kids, parents and gonna be parents, that it was a pleasant sight to see.
Once the hospital got shortlisted, it was time to shortlist the Dr. Again after enquiring with multiple people and online feedback we decided to consult Dr. Nikhil Datar. He is a very well known doctor in the area and has been practising for quite a long time. He was also referred to us by Dr. Nithya, Vaidya who happens to be our distant relative. When we first met him, we told him about our past medical problems which was a serious concern for us and the way he confidently accepted our case even we became confident that we can complete the 9 Months.
9 Months Experience
When you first go for a consultation in Cloud9, you need to download an app, which becomes your reference for the next 9 months and beyond for mother and baby respectively. All appointments, payments and video consultation needs to be done through the app. Once you visit the Dr., normally the Cloud9 team makes you understand the package and gives you an hospital tour. In our case we used to normally consult Monica, Shraddha and another lady with specs (Sorry I forgot her name) who helped us in understanding the package and the process. They also work to manage appointments on the floor for doctors.
Dr. Nikhil is normally assisted by Shraddha and Dr. Vishaka in Cloud 9. Ideally you have a follow up every month in the start and the gap decreases near the pregnancy date. In our very first consultation, Dr. Nikhil provided us with a sheet. This sheet basically has the common symptoms during the 9 months, and the medication to be taken for the same. Initially i thought what is this? But later I realised that this was our handbook. Gynaecologists get emergency at any given time and it is difficult to connect at a single go. So the handbook became our reference point for any general health issues. During the consultation, Dr. Nikhil was always to the point and used to make us understand everything in detail.
For our scan/sonography we had consulted Dr. Smita Pawar from Cloud9. Since this was our first child, we always had tension during the scan, that everything should be normal. Dr. Smita was a wonderful lady, who made my wife comfortable and showed us each body part of our baby. Well, the way she used to explain in the scan, we used to eagerly await for the next scan.
During the 9 months we are supposed to take some injections and would like to thank the Triage Team for the same.
When you register with Cloud9, you basically get a few lamaze sessions and nutritionist sessions complimentary. The physiotherapist Dr. Amruta Nagnoor who comes for your lamaze, is the one who attends you in the IPD too. She will be the one you are gonna thank later if you have a C-Section as she supports you to start walking and post pregnancy exercises.
Our baby was delivered on 18th May, and it was really a tense moment for us due to the COVID-19 Pandemic. Each day the cases were rising up, hospitals getting lockdown and residential buildings being declared as contamination zones. We consulted Dr. Nikhil Datar, and( opted for elective delivery) picked up a date for delivery. It was mandatory for us to get a COVID test done along with other regular tests. COVID test was like an examination test, in which we were relieved only when the result was out. One thing I would like to mention, Cloud9 was providing pick up drop service for all their staff, so that they do not come in contact with an outsider in public transport. This made us feel more assured.
The entire process of admission was explained to us by Dr. Vishaka very well and she was a call away when we had any query. We got admitted in the morning and were scheduled to operate in the afternoon. I was waiting outside the OT, and was relieved when Dr. Datar came in. Due COVID issue, the hospital did not allow the partner to be inside, but the way my wife explained, there was a team of Dr. and Staff working towards one goal to make the delivery easy. Dr. Datar along with the anaesthetist was actually motivating my wife during the entire process and they safely delivered a daughter for us. Way my wife expressed it to me Dr. Datar had everything under control and the staff were confident since we were his patient.
We were allotted a room in the 3rd Floor, and would like to thank the entire cleaning staff to name a few Pinky, Rafida and there was another lady who had helped us a lot and motivated my wife and assisted her. Would also like to thank Priya and Anjali sister for guiding us from time to time. And the entire TPA and billing desk team in processing the claim and settling the bill. Billing was perfect and everything we were conveyed by the Cloud9 team was correctly charged with zero complaints.
During the stay in the hospital, you are visited by different specialists as part of the package. We had consulted Ms Dipt Shahi for lactation and believe me she knows what she is doing. She might insist you on doing something and that is only for the patient's good. She took out time and solved all our queries. Dr. Amruta Nagnoor (Physiotherapist) is a God, when you have a C-Section. She is the one who wil assist you in making you get up and start walking. Our pediatrician is Dr. Vinay Joshi, who had visited us in the hospital and we have shortlisted him as he was recommended by many too.
There is a saying by Vince Lomardi (Ex-American Football Coach), “Individual commitment to a group effort--that is what makes a team work, a company work, a society work, a civilization work.”. Dr Nikhil Datar and his team are committed to making sure you have an easy delivery.
Few things to make a note:
Gynaecologists always have emergencies, so be patient while you're waiting for the appointment.
During the 9 months journey, there are many times you will have queries. Drop a mail to Dr. Datar, he makes sure he responds to it or acknowledges it. We need to understand Dr. are occupied with patients and operations the entire day.
Refer the handbook which is bifurcated by trimester for any symptoms. Your query will be resolved there. If not then either call Dr. Vishaka, or Dr. Datar or the best way is to walk into the hospital as there will be someone to attend.
Thank you Dr. Datar.