Lower Parel

This place may have a good selection of books but I will never know as I had a terrible first experience on a phone inquiry & do not wish to visit such a place that doesn't show customers respect.

I called this morning to find out the timings & if they had parking facility. I was told that I had to pay & park on the main road & take the long walk in. When I mentioned that it is a bit difficult to do that with a toddler & suggested they should have valet, he rudely tells me that they are not a hotel to offer valet. To which I responded that the GoodEarth store which is next door to them offers valet. His response to this was shocking. In these exact words he stated, " Don't come Madam, I'm not forcing you to come." To top it off, he slammed the phone down before I could even react!!!

In today's customer centric age, I have never come across somebody speak like that especially since it is a new space & they need to do everything to increase footfalls.

This short conversation has completely put me off & I don't think I will recommend or ever visit this library.

Thanks Kainaz for your continued support! Your reviews are helpful.

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